The Quality Improvement Handbook

Organizational Improvement is no longer a function of just management, and no longer only relevant in manufacturing industries. Truly world-class organizations implement improvement practices into every facet of the organization, involving every level of employee. The authors of The Quality Improvement Handbook believe that for an organization to be successful, each employee must understand and utilize basic quality principles in their daily activities.

The Quality Improvement Handbook provides a very thorough introduction to the fundamental concepts and theories of quality improvement, intended to both teach the quality beginner and refresh the experienced professional. The book was written with the belief that knowledge of quality basics, teamwork, and continuous improvement are essential tenets of any successful career. The three editors of this collaborative handbook have over 100 years experience in the field of organizational improvement. Written according to the ASQ Certified Quality Improvement Associate (CQIA) Body of Knowledge, this book proves an excellent study guide for anyone preparing for the CQIA exam.

List of Figures and Tables
Preface
Notes to the Reader
Acknowledgements

Part I Quality Basics
Chapter 1 : Quality Terms, Concepts, and Principles
Chapter 2 : Quality Benefits, Philosophies, and Models

Part II. Terms
Chapter 3 : Team Structure and Function

Part III Continuous Improvement
Chapter 4 : Continuous Improvement Concepts and Tools
Chapter 5 : Improving Customer-Supplier Relationships

Part IV Appendices

Index

Appendix E Supplement
E. Sample Test Questions, Answers, and Cross-References
1.Quality Improvement Associate-Sample Test
2.Answer Key
3.Sample Questions Cross-Referenced to Bok (Sorted by Item Number)
4.Sample Questions Cross-Referenced to Bok (Sorted by Bok Category)
5. Sample Questions Cross-Referenced to Suggested Reference Material