A3 Problem Solving for Healthcare : A Practical Method for Eliminating Waste

The A3 process is a way to look with "new eyes" at a specific problem identified by direct observation or experience. It offers a structure that begins by always defining the issue through the eyes of the customer.

In A3 Problem Solving for Healthcare Cindy Jimmerson explains an essential tool borrowed from the Toyota Production System, which is an extension of work identified with the well-known Value Stream Map. She offers an easy-to-learn problem-solving method that can be used in every aspect of healthcare to identify, understand, and improve processes that don't support workers in doing their good work.

• Is written specifically by a recognized industry expert in Lean principles.
• Is a practical, easy-to-use workbook.
• Is illustrated with numerous A3s in various stages of development.
• Explains how to extend the VSM philosophy to a more focused perspective.
• Is the first book to extensively explore the value of the A3 problem-solving tool in healthcare.
   

Acknowledgements
Introduction

Chapter 1 : A brief History of the Toyota Motor Company
Chapter 2 : The Concepts Behind A3 Thinking
Chapter 3 : A3 Thinking Throughout the Organization
Chapter 4 : The A3 Document
Chapter 5 : How the A3 Fits with Value Stream Maps
Chapter 6 : Many Other Uses of A3 Problem Solving and A3 Thinking
Chapter 7 : Coaching A3 Problem Solving in a Learning Organization
Chapter 8 : Sharing A3s and the Associated Learning
Chapter 9 : Case Studies

Appendices
Glossary Terms
Index
About the Author