Are your organization's management and employees in complete harmony, not only about how each activity's quality and productivity are measured, but also about what is considered acceptable performance? Area Activity Analysis provides a methodology to align your organization's mission, activities, and measurements systems so that each work team understands the critical nature of their output, along with each individual customer's (and management's) expectations.
This comprehensive book/CD communications package shows you how to develop signed, documented partnership agreements with your Natural Work Teams' customers, suppliers, and upper management that:
Uncover and correct your organizational chain's weaknest links! Area Activity Analysis is the essential approach for ensuring that each employee understands his or her area's overall mission, and which strategies will best measure and improve the employee's performance in every activity!
• Define each area's purpose and activities
• Develop quality and productivity measurements for each activity
• Develop a performance standard for each management
• Gain commitment to the performance standard by employees and management
• Identify where improvement opportunities exist
• Gain supplier commitment
About the Series
About the Authors
Dedication
Preface
Acknowledgments
Part I : Introduction
Part II : Overview of Area Activity Analysis
Chapter 1 : Phase 1 : Preparation for AAA
Chapter 2 : Phase 2 : Develop Area Mission Statement
Chapter 3 : Phase 3 : Define Area Activities
Chapter 4 : Phase 4 : Develop Customer Relationships
Chapter 5 : Phase 5 : Analyze the Activity’s Efficiency
Chapter 6 : Phase 6 : Develop Supplier Partnerships
Chapter 7 : Phase 7 : Performance Improvement
Appendix A : Glossary
Appendix B : Standard Forms
Appendix C : Flowcharting Overview: Drawing a Process Picture
Appendix D : Tools
Appendix E : Suggested Reading
Index
CD-ROM Guided Tour
