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Many organizations aim for world-class performance. The tools they can use to get there – business improvement models and approaches – are the subject of this book.
Business improvement models evaluate and recognize ‘world class’ performance; the most popular are ISO 9001, the EFQM Excellence Model® and the American Baldrige Model. Business improvement approaches include ongoing programmes of improvement such as Total Quality Management or Six Sigma, and tools that help managers understand the business, such as Balanced Scorecards and the Process Classification Framework.
Beyond Registration is for all organizations seeking continuous improvement and will be particularly relevant to enterprises that have registered to ISO 9001 and are looking for ways forward. The book will help organizations improve their performance. It outlines several business improvement models and approaches, and compares them with ISO 9001. It demonstrates how ISO 9001 provides support to and is consistent with those models and approaches.
