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Beyond Registration : Getting the Best From ISO 9001 and Business Improvement

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Title: Beyond Registration : Getting the Best From ISO 9001 and Business Improvement
Author: European Centre for Business Excellence, Steven Tanner, with Mike Bailey and Charles Pertwee
ISBN: 0580425894 / 9780580425899
Format: Soft Cover
Pages: 120
Publisher: BSI
Year: 2003
Availability: Out of Stock
     
 
  • Description
  • Contents


Many organizations aim for world-class performance. The tools they can use to get there – business improvement models and approaches – are the subject of this book.

Business improvement models evaluate and recognize ‘world class’ performance; the most popular are ISO 9001, the EFQM Excellence Model® and the American Baldrige Model. Business improvement approaches include ongoing programmes of improvement such as Total Quality Management or Six Sigma, and tools that help managers understand the business, such as Balanced Scorecards and the Process Classification Framework.

Beyond Registration is for all organizations seeking continuous improvement and will be particularly relevant to enterprises that have registered to ISO 9001 and are looking for ways forward. The book will help organizations improve their performance. It outlines several business improvement models and approaches, and compares them with ISO 9001. It demonstrates how ISO 9001 provides support to and is consistent with those models and approaches.


Foreword
Introduction

Part 1 : ISO 9001 and The Business Improvement Models
The ISO 9001 Quality System
Well-Known Business Models
The Malcolm Baldrige Award
The EFQM Excellence Model®
Linkages

Part 2 : ISO 9001 and The Business Improvement Approaches
Introduction
The Business Improvement Approaches
How to Use The Business Improvement Approaches : Summary Table
Balanced Scorecard
Benchmarking
Best Value
Better Quality Service Reviews (BQSR)
Business Performance Improvement Review (BPIR)
Business Process Re-Engineering (BPR)
Charter Mark
Failure Mode Effect Analysis (FMEA)
Investors in People (IiP)
Kaizen/Continuous Improvement
Kaizen Teams
Lean Thinking
Performance Measurement
Process Classification Framework (PCF)
Process Management
Self-Assessment
Six Sigma
Statistical Process Control (SPC)
Theory of Constraints
Total Productive Maintenance
Total Quality Management (TQM)

Glossary of Terms
Appendix A : Where The Approaches Support The Business Improvement Models
Appendix B : Further Information and Reading
Appendix C : The European Centre for Business Excellence and BSI

 
 
 
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