Introduction
Acknowledgments
Conventions Used in This Book
Chapter 1. : An Overview of The BIA
Chapter 2. : Gaining Executive Support
Chapter 3. : Include Stakeholders in Planning Process
Chapter 4. : Setting The Goals
Chapter 5. : The Deliverable
Chapter 6. : Definition of Critical Impact
Chapter 7. : Topple The Silos When Measuring Impact
Chapter 8. : Impact & RTO; About How Much of when?
Chapter 9. : Upstream/Downstream Dependencies
Chapter 10. : Bottom-Up of Top-Down? – The Right Approach to Your BIA
Chapter 11. : It’s A Process, Not A Project
Chapter 12. : Defining Impact Categories
Chapter 13. : The Data Collection Phase
Chapter 14. : Including Every Department
Chapter 15. : Asking The Right People
Chapter 16. : Asking The Right Questions in The Right Way
Chapter 17. : Data Validation
Chapter 18. : In-House or Outsource, Buy or Build?
Chapter 19. : Buying A System to Manage The Process
Chapter 20. : Building A System to Manage The Process
Chapter 21. : Final Preparation for The BIA Kickoff
Chapter 22. : Kicking off The BIA
Chapter 23. : The Analysis Phase
Chapter 24. : To Weight or Not to Weight (The Data)
Chapter 25. : The Heart of The BIA; Five Questions
Chapter 26. : Charts and Graphs: The Unavoidable Request
Chapter 27. : Viewing BIA (And Other) Data Geographically
Chapter 28. : Reality Check; Have Your Met The Goals?
Chapter 29. : Continuous Process Improvement
Chapter 30. : So, Where Do You Want to Go From Here?
Glossary
Appendices
Appendix A : Building A System to Manage The Process
Appendix B : A Spreadsheet Approach
Appendix C : A Relational Database Approach
Appendix D : Contents of The Accompanying CD-ROM
Index
