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Business Excellence : Exceeding Your Customers Expectations Each Time, All the Time

Title: Business Excellence : Exceeding Your Customers Expectations Each Time, All the Time
Author: Suresh Patel
ISBN: 1498751245 / 9781498751247
Format: Hard Cover
Pages: 216
Publisher: Productivity Press
Year: 2016
Availability: 2 to 3 weeks

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An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.

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There are many models of business excellence strategies but these models at best just lay out business excellence assessment criteria. This book provides a special body of knowledge with which Business Excellence Strategy can be designed and implemented successfully.

A very difficult and at times a confusing task as to how the leaders plan, do, check and act to propel the organization to achieve business excellence and planned goals is made surprisingly simple.

Operational Excellence is uniquely explained utilizing the following approach. Operational Excellence is about how the organization:

1 Designs its products, services and work processes
2 Manages its products, services and work processes
3 Improves its products, services and work processes
4 Improves operational effectiveness to deliver customer value and
5 Achieves organizational success and sustainability.

Human Resources -- Inclusion of Organizational Capability Analysis and Achieving Performance excellence (APEX) enables an organization to retain talented employees and helps the organization to grow from within.

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Preface

Chapter 1 : Introduction
Chapter 2 : Leadership
Chapter 3 : Strategic Planning
Chapter 4 : Customer Excellence
Chapter 5 : Operational Excellence
Chapter 6 : Human Resource Focus
Chapter 7 : Measurement, Analysis, and Knowledge Management
Chapter 8 : Business Results Focus
Chapter 9 : Business Excellence Assessment

Conclusion
Glossary of Terms
Bibliography
Index

 

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