Business Process Modeling, Simulation and Design, 3rd Edition

Title: Business Process Modeling, Simulation and Design, 3rd Edition
Author: Johan Marklund, Manuel Laguna
ISBN: 1032475900 / 9781032475905
Format: Soft Cover
Pages: 542
Publisher: CHAPMAN & HALL
Year: 2023
Availability: Out of Stock

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Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes.

The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics.

While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently.

The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integration of graphic user-friendly simulation software enables a systematic approach to create optimal designs.

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Preface

Chapter 1 : Introduction to Business Process Design
Chapter 2 : Process Management and Process-Oriented Improvement Programs
Chapter 3 : A Framework for Business Process Design Projects
Chapter 4 : Basic Tools for Process Design
Chapter 5 : Managing Process Flows
Chapter 6 : Introduction to Queuing Modeling
Chapter 7 : Introduction to Simulation
Chapter 8 : Modeling and Simulating Business Processes with ExtendSim
Chapter 9 : Input and Output Data Analysis
Chapter 10 : Optimizing Business Process Performance
Chapter 11 : Business Process Analytics

Index