Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die : The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions.
Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find:
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Objectives and deliverables clearly identified
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Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example
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Activities, questionnaires, and examples
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A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage
This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires. Tools designed to ease each participant’s path to project success!
Preface
About The Authors
Acknowledgments
Chapter 1 : Case Study : URHere Co.
Chapter 2 : Vision and Goals
Chapter 3 : Change Management
Chapter 4 : Stakeholder Analysis
Chapter 5 : Core Process
Chapter 6 : Business Process Improvement
Chapter 7 : Facilitation and Business Process Improvement Methodology
Chapter 8 : The Case for Business Process Improvement
Chapter 9 : Tools for Business Process Improvement
Chapter 10 : Process Selection
Chapter 11 : Process Characteristics
Chapter 12 : Workflow Diagrams
Chapter 13 : Workflow Characteristics
Chapter 14 : Phase Gate One
Chapter 15 : Dreams of the Process
Chapter 16 : Process Measurements
Chapter 17 : Strengths and Weaknesses
Chapter 18 : Business Process Improvement Planning
Chapter 19 : Phase Gate Two
Chapter 20 : Assumptions and Rules
Chapter 21 : Improve the Process
Chapter 22 : Phase Gate Three
Chapter 23 : Implementation Plan
Chapter 24 : Phase Gate Four
Chapter 25 : Procedures
Chapter 26 : Audit
Chapter 27 : Phase Gate Five
Chapter 28 : Wrap-Up
Appendix A : Structuring Your Workshop
Appendix B : Workshop Tools
Appendix C : Workshop Agendas
Appendix D : Workshop Ice Breaker and Warm-Up Activities
Bibliography
Glossary
Index
