This book shows you the steps to take to improve quality, increase productivity, reduce costs, and, as a result, compete more effectively in the global marketplace. The book begins by presenting background material, definitions, an explanation of how quality and productivity work together to increase profitability, and how to setup a quality system. After discussing the basics, it shows the details of implementing a continuous quality improvement system, including the tools and techniques used for analysis. Chapters include: What is a Quality System? Tools for Continuous Quality Improvement, Planning for Improvement, Training for Improvement, Team Building, Setting Priorities, Goal Setting, Problem Solving, Rewarding Performance, and Avoiding Failure. An Appendix containing over 20 figures, charts, worksheets and diagrams is included.
Preface
Chapter 1 : Introduction
Chapter 2 : What is Quality?
Chapter 3 : What is a Quality System?
Chapter 4 : Continuous Quality Improvement
Chapter 5 : Tools for Continuous Quality Improvement
Chapter 6 : The Need for Buy-In
Chapter 7 : Planning for Improvement
Chapter 8 : Training for Improvement
Chapter 9 : Team Building
Chapter 10 : Setting Priorities
Chapter 11 : Goal Setting
Chapter 12 : Problem Solving
Chapter 13 : Rewarding Performance
Chapter 14 : Avoiding Failure
Chapter 15 : Keeping it in Perspective
Chapter 16 : Summary
Appendix A
Appendix B
Index
