Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.
About The Author
Preface
Acknowledgments
Chapter 1 : Facilitative Consulting and Control Self-Assessment : An Introduction
Chapter 2 : Understanding The Basis of Facilitation : Models to Remember
Chapter 3 : Definitions and Distinctions
Chapter 4 : A Control Self-Assessment Session to Improve Business Performance
Chapter 5 : Planning A Control Self-Assessment Session to Assess Business Risk
Chapter 6 : Importance of Frameworks
Chapter 7 : Using Facilitation as A Consulting Sales Tool
Chapter 8 : Different Control Self-Assessment Processes, Different Objectives
Chapter 9 : Necessary Skills, Qualities, and Values of A Facilitator
Chapter 10 : Electronic Voting Systems
Appendix A : A Step-by-Step Guide to Facilitation Meetings : Preparation, Conduct, Reporting, and Follow-Up
Appendix B : Listing of Electronic Voting Systems
Index
