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Author: Michael Caravatta
ISBN: 8174890068 / 9788174890061
Year: 1999
Availability: Out of Stock
Making good organizations better and successful organizations superior often demands change. Learn why organizational change is necessary, and gain the realistic tools needed to help you accomplish ch...
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Author: Michael Cusack
ISBN: 8174890076 / 9788174890078
Year: 1999
Availability: In Stock
A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technolog...
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| List Price: ` 780 |
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Author: Derek Allen and Morris Wilburn
ISBN: 0873895010 / 9780873895019
Year: 2002
Availability: Out of Stock
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of L...
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| List Price: $ 60 |
| Discount: 10% |
| Our Price: $ 54 |
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Author: Derek R. Allen and Tanniru R. Rao
ISBN: 0873894537 / 9780873894531
Year: 2000
Availability: Out of Stock
As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for th...
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Author: Caroline Fisher and James Schutta
ISBN: 0873895851 / 9780873895859
Year: 2003
Availability: Out of Stock
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and h...
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Author: Bob E. Hayes
ISBN: 087389362X / 9780873893626
Year: 1997
Availability: Out of Stock
Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different ...
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Author: Terry G. Vavra
ISBN: 0873895002 / 9780873895002
Year: 2002
Availability: Out of Stock
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to m...
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Author: Sheila Kessler
ISBN: 0873895592 / 9780873895590
Year: 2003
Availability: Out of Stock
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to the...
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Author: Patrick Norausky
ISBN: 0873894308 / 9780873894302
Year: 2000
Availability: In Stock
This practical "how-to" book is an outgrowth of a series of lectures and workshops over the past six years by a renowned expert in the field. As a first-of-a-kind book on this topic, it emphasizes t...
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| List Price: $ 35 |
| Our Price: ` 1600 |
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Author: Garry Schultz
ISBN: 0873895614 / 9780873895613
Year: 2003
Availability: Out of Stock
Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural cha...
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Author: Derek Allen
ISBN: 0873895932 / 9780873895934
Year: 2004
Availability: Out of Stock
Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thin...
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Author: Bossert, James L.
ISBN: 0873896297 / 9780873896290
Year: 2004
Availability: Out of Stock
This new edition of The Supplier Management Handbook addresses the evolving role of the purchasing agent and discusses the future of customer-supplier relationships. Specifically, the book provides ...
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| List Price: $ 94 |
| Our Price: ` 5000 |
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Author: Thomas T Hirata
ISBN: 1420083813 / 9781420083811
Year: 2009
Availability: In Stock
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring P...
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| List Price: £ 34.99 |
| Our Price: ` 2400 |
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Author: Terry G. Vavra
ISBN: 8175441305 / 9788175441309
Year: 1998
Availability: Out of Stock
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Author: Francis Buttle
ISBN: 1856175227 / 9781856175227
Year: 2013
Availability: Out of Stock
This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer mana...
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Author: William J. McEwen
ISBN: 1595620052 / 9781595620057
Year: 2005
Availability: In Stock
Although American companies spend a staggering $500 billion on advertising annually, many fail to establish an emotional connection with consumers. Married to the Brand examines why some companies d...
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| List Price: $ 24.95 |
| Our Price: ` 880 |
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Author: Antonio Specchia
ISBN: 0367708868 / 9780367708863
Year: 2022
Availability: 2 to 3 weeks
Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises, entrepreneurs, and solopreneurs, and it is completely clear that CRM is a tool that busi...
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| List Price: £ 31.99 |
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