Title: Data Driven : Harnessing Data and AI to Reinvent Customer Engagement Author: Chris O'hara, Tom Chavez, Vivek Vaidya ISBN: 9353166241 / 9789353166243 Format: Soft Cover Pages: 256 Publisher: McGraw-Hill Year: 2019 Availability: In Stock Special Indian Edition.
Description
Contents
A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies—cloud, mobile, social, Internet of Things (lot), and artificial intelligence (al)—we have more data about consumers and their needs, wants, and affinities than ever before. Data driven will show you how to: å target and delight your customers with unprecedented accuracy and success å bring customers closer to your brand and inspire them to engage, purchase, and remain loyal å capture, organize, and analyze data from every source and activate it across every channel å create a data-powered marketing strategy that can be customized for any audience å serve individual consumers with highly personalized interactions å deliver better customer service for the best customer experience å improve your products and optimize your operating systems å use al and lot to predict the future direction of markets you’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how georgia-pacific moved from scarcity to abundance in the data sphere; and how dunkin’ brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.
Preface : Origins
Introduction : The Magic Coffee Maker
Chapter 1 : The Emergence of People Data Chapter 2 : Three Core Principles for Building a Winning Data Strategy Chapter 3 : Data In, Data Out Chapter 4 : The Five Sources of Data-Driven Power Chapter 5 : Making It Real for Your Organization Chapter 6 : The New Basis of Competition : Know, Personalize, and Engage Chapter 7 : Seven Forecasts to Light Up Your Future Sensors
