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Derek R. Allen and Tanniru R. Rao

Total Book : 1

Analysis of Customer Satisfaction Data
Author: Derek R. Allen and Tanniru R. Rao
ISBN: 0873894537 / 9780873894531
Year: 2000
Availability: Out of Stock

As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for th...