Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.
Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, Dr. Stamatis:
Introduces much-needed mechanics of change, including transitioning from hierarchical groups to interactive inclusionary teams
Focuses on customer satisfaction as a key indicator of quality
Explains how Lean and Six Sigma tools can be readily applied to healthcare
Spotlights primary care, including how to define and redesign its process and develop better metrics
Presents IT applications that will improve billing, documentation, and patient care
Examines Malcolm Baldrige National Quality Award criteria as it applies to healthcare
Illustrates quality improvements and best practices through real world case studies
Includes a companion CD with Six Sigma forms and formulas, Lean improvement tools, and other quality tools and worksheets
Whether you think advances in technology and medicine, coupled with freedom of choice, makes the U.S. healthcare system the best in the world, or whether you believe growing costs, regulatory morass, and a tort-obsessed culture drop it to the bottom; it is evident that the processes currently employed and the subsequent defensive medicine philosophy that has resulted will not be able to meet the future demands of our aging society. Through Six Sigma and Lean, this text moves the focus from reactive controls to the proactive efficiency required to implement real and sustainable quality improvements that will allow us to forge a system that is all about wellness.
Preface
Acknowledgments
Introduction
Chapter 1 : The Four Critical Issues in Healthcare
Chapter 2 : Directions of Improvement in Healthcare
Chapter 3 : The Mechanics of Change
Chapter 4 : The Transition of Groups to Teams
Chapter 5 : Logistical Issues of Teams
Chapter 6 : The Effects of Change in Healthcare
Chapter 7 : Customer Satisfaction
Chapter 8 : Understanding the Process
Chapter 9 : Using Six Sigma Methodology for Improvement
Chapter 10 : Using Lean Methodology for Improvement
Chapter 11 : Understanding Measurement
Chapter 12 : Primary Care
Chapter 13 : Immediate Applications for Information Technology (IT) in Healthcare
Chapter 14 : Project Selection
Chapter 15 : Understanding and Utilizing ISO 9000 Standards
Chapter 16 : Understanding and Utilizing the Malcolm Baldrige National Quality Program
Epilogue
Bibliography
Index
