Donald Kirkpatrick's four - level model for evaluating training programs has become the most widely used approach to training evaluation in the corporate, government and academic worlds.
In the third edition of this classic bestseller, Kirkpatrick offers new ideas and procedures for continued quality evaluation of the four levels in today's modern workplace.
Preface
Part I : Concepts, Principles, Guidelines, and Techniques
Chapter 1 : Evaluating : Part of a Ten-Step Process
Chapter 2 : Reasons for Evaluating
Chapter 3 : The Four Levels : an Overview
Chapter 4 : Evaluating Reaction
Chapter 5 : Evaluating Learning
Chapter 6 : Evaluating Behavior
Chapter 7 : Evaluating Results
Chapter 8 : Implementing The Four Levels
Chapter 9 : Managing The Four Levels
Chapter 10 : Using Balanced Scorecards to Transfer Learning to Behavior
Chapter 11 : So How is E-Learning Different?
Part II : Case Studies of Implementation
Index
