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Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement

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Title: Everyone's Problem Solving Handbook : Step-by-Step Solutions for Quality Improvement
Author: Michael R. Kelly
ISBN: 113862702X / 9781138627024
Format: Soft Cover
Pages: 176
Publisher: Productivity Press
Year: 2017
Availability: In Stock
Special Indian Edition Price at Rs.1295/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
  • Description
  • Feature
  • Contents

Everyone's Problem-Solving Handbook : Step-by-Step Solutions for Quality Improvement

By correctly using the tools for quality improvement and following a set of problem-solving steps, you can sharpen your decision-making powers and get the quality results you want on the job.

This simple guide shows you how to do just that. Clear and concise, Everyone's Problem-Solving Handbook covers what you need to know to use tools such as bar charts, cause-and-effect diagrams, flowcharts, and histograms in conjunction with problem-solving steps to improve the quality to your work.

From identifying the problem to standardizing the solution, Kelly takes you through each problem-solving step. He then explores the tools for quality improvement in depth, providing a complete definition of each tool, a brief description of its use, a picture of the tool in its completed form, and step-by-step instructions for its successful application. Helpful hints are also included to assist you in applying the tools.

Kelly uses five case studies to demonstrate how the tools can be coordinated to solve actual work problems. He also presents a pictorial description of problem-solving activities - the "QI Story" -  to enable the reader to observe quality improvement tools in action.

Employees of all levels in manufacturing and service industries, who want to increase their job performance, will find the information contained in this handbook both easy to understand and easy to use.

Five-Step Problem-Solving Process

  • Identify the problem: Clearly state what needs improvement.
  • Analyze: Determine what causes the problem to occur.
  • Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  • Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  • Standardize: Ensure that useful actions are preserved.


Chapter 1 : A New Way of Thinking
Chapter 2 : A Systematic Approach

  • Step 1 : Identify the Problem
  • Step 2 : Analyze
  • Step 3 : Evaluate Alternatives
  • Step 4 : Test-Implement
  • Step 5 : Standardize

Chapter 3 : Tools for Quality Improvement

  • Bar Chart
  • Barriers & Aids
  • Brainstorming
  • Cause-and-Effect Diagram
  • Checksheet
  • Flowchart
  • Histogram
  • Interview
  • Line Graph
  • List Reduction
  • Matrix
  • Pareto Chart
  • Pie Chart
  • Survey

Chapter 4 : Applying the Tools for Quality Improvement

  • Case 1 : Measuring Training Effectiveness
  • Case 2 : Suggestions Anyone?
  • Case 3 : Handling Customer Inquiries
  • Case 4 : Processing Invoices for Payment
  • Case 5 : Improving Employee Safety
  • The QI Story


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