Handbook of Conflict Management

Drawing on more than 600 references to probe sources of conflict and to prescribe means of reducing tension in organizational, institutional, and community settings, the Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all–encompassing conflict management reference for scholars and practitioners. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real–world progress in managing diverse instances of conflict.

Part I: Preparing for Success: Opportunities Through Education
Conflict Resolution Education: Multiple Options for Contributing to Just and Democratic Peace
Kathy Bickmore
The Qualities of Peacemakers: What Can We Learn from Nobel Peace Prize Winners About Managing Conflict Within Organizations?
Di Bretherton and Jackie Bornstien
Contested Truths: Family Mediation, Diversity, and Violence Against Women
Dale Bagshaw
Experiential Learning: Culture and Conflict
Mary Wenning
Discussion Questions: Part I

Part II: Power, Diversity, and Role Conflicts: Toward Resolving Tensions
Dispute System Design in Organizations
Lisa B. Bingham and Tina Nabatchi
Assessing Group Conflict: Understanding the Line–Staff Relationship in Fire Service
Kevin Baum
Workplace Bullying: Overcoming Organizational Barriers and the Way Ahead
Rose Boucaut
Political and Administrative Roles in School District Governance: Conflict or Cooperation?
Jerri Killian
Discussion Questions: Part II

Part III: Stakeholder Conflicts: Fostering Cooperation in Communities
Mediated Negotiation and Democratic Theory: Implications for Practice
Gary Marshall
Conflict Management and Community Partnering: Lessons from the Los Angeles Empowerment Zone
Greg Andranovich
The Method of Dialogue: Promoting Understanding Between Hawaiians and Non–Hawaiians
Dolores Foley
The Only Game in Town: Managing Multistakeholder Conflicts
Jagoda Perich-Anderson
Discussion Questions: Part III
Index.