Healthcare Insights : The Voice of the Consumer, the Provider, and the Work Design Strategist

Uniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title:

• Covers real-world cases of people subject to an imperfect healthcare system.
• Helps people understand the practical challenges affecting healthcare service delivery.
• Champions new strategies to help people construct health, and to consider systems that will support these approaches.
• Represents a broad array of healthcare settings.

Healthcare Insights is well-suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields, including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.

Preface

Section I : Consumer Stories
Chapter 1 : When Alarms No Longer Cause Alarm
Chapter 2 : Patients Should be Seen, Not Heard : Patient-Absent Care After a Cancer Diagnosis in the Hospital Setting
Chapter 3 : Reflections on ‘Patients Should Be Seen and Not Heard…”
Chapter 4 : A Patient and Family Journey Through Systems of Care
Chapter 5 : Constructing Health by Gut Instinct : Back to Basics
Chapter 6 : Reflections on 'Constructing Health by Gut Instinct' by a Work Design Strategist
Chapter 7 : Letters of Concern About Elder Care in a Hospital Environment

Section II : Practitioner Stories
Chapter 8 : A Fifty-Year Journey to a Concept of Health
Chapter 9 : Building Health Resilience and Capacity through Functional Medicine Nutrition : My Journey as a Disenfranchised Biomedical Scientist
Chapter 10 : From Rehabilitation to Prevention and Work Design : The Journey of a Health Care Practitioner
Chapter 11 : Health & Wellness for Those 65 Years and Older
Chapter 12 : Returning to Work : the Impact of Health Care on Workers Recovering from Workplace Injury
Chapter 13 : Biomechanics in Healthcare Design : Two Personal Journeys

Section III : Work Designer Stories
Chapter 14 : Good Health Among Healthcare Workers is Good for Business : Championing Work Design in Industry
Chapter 15 : Sensational Work : The Importance of Sensory-Based Design in Healthcare Service Delivery
Chapter 16 : Integrating Human Factors and Ergonomics into the Design of Community Diagnostic Centres : A Journey Towards Insight
Chapter 17 : Resolving Complexity and Rehumanising Healthcare Through Design Partnerships
Chapter 18 : Good Work in the Emergency Department : A Journey Through Discovery, Design, and Realisation
Chapter 19 : It Happened on a Wednesday : A Reflection on an Emergency Department Admission
Chapter 20 : Reflections on Work Design
Chapter 21 : The Restorative Potential of Older Australians Receiving Aged Care Services : A Matter of Policy and Practice
Chapter 22 : Architecture and Salutogenesis
Chapter 23 : Author Reflections

Index