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This is the essential guide for any organization seeking to implement, register, or make the transition to a quality management system that meets the requirements of
ISO 9001:2000. In user-friendly language, the book answers many of the most frequently asked questions, such as what is a process-based quality management system?, what is continual improvement?, and what’s the best way to begin the process of implementation?
The book presents a clause-by-clause interpretation of the new standard, and transition tips for organizations moving to ISO 9001:2000 from the 1994 version.
