Improving Reliability and Maintenance from Within : How to be an Effective Internal Consultant, (With CD-ROM)

This unique book is perfect for those who are internal consultants…and may not know it… recognize the value of their efforts and help them learn the skills required to optimize their performance. It explains the internal consultant’s role and describes the various tasks in which they become engaged. What’s more, it provides information that will enable users to improve their performance and deliver greater value. Also included is the Internal Consultant’s Web of Change—a tool that will help individuals recognize their strengths and their areas that need improvement. This practical resource does more than start internal consultants on the road to improvement, it accompanies them on the journey! Upper management looking to understand internal consulting, middle tier reliability and maintenance management, and those who hold “special projects” positions will find this reference extremely useful

• Written by a professional who “been there, done that” type of work as opposed to someone who has not lived in the organization as an internal consultant.
• Addresses 12 elements of internal consulting—those who are internal consultants can learn from this and improve their performance.
• Presents the internal consultant business case so companies can justify this position.
• Features the Web of Internal Consultant Change—a web (radar) diagram listing the 12 elements of the internal consultant and allowing readers to take a survey which will identify their strong areas, as well as areas for improvement.

Foreword
Preface
Acknowledgement
About the Author

Chapter 1 : The Journey to Internal Consulting
Chapter 2 : What is an Internal Consultant?
Chapter 3 : Strategic vs. Tactical Work
Chapter 4 : The Business Case for Internal Consulting
Chapter 5 : Soft Skills and the Organizational Culture
Chapter 6 : Learning Organizations
Chapter 7 : Clients
Chapter 8 : The Internal Consultant’s Work Process
Chapter 9 : Resistance
Chapter 10 : The Internal Consultant’s Role
Chapter 11 : Work Teams
Chapter 12 : Working with External Consultants
Chapter 13 : Business Ethics for Internal Consultants
Chapter 14 : Completion of the Work
Chapter 15. : Readiness and Sustainability
Chapter 16 : Improving Your Internal Consulting Skills
Chapter 17: The End of the Beginning

Appendix A : The Goal Achievement Model
Appendix B : RACI
Appendix C : The Internal Consultant’s Web of Change
Bibliography
Figure Index
Table Index
Index