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Both retail and wholesale banks can offer new and improved levels of customer service from the development of new electronic "virtual markets". Information Technology & Financial Services provides a thorough examination of the benefits that can be developed between banking and information technology.
The book begins with an overview of the impact of technology on the business of banking and goes on to discuss the issues management needs to address in order to successfully implement new technology.
At the core of the book are the many case examples from retail and wholesale banking where information technology has been successfully used. Coverage is comprehensive and global-from building the view of the customer (Bank One, USA) to the role of the branch network (Zurcher KantonalBank, Switzerland) to market dealing and settlement (Nikko Securities) to electronic banking services for corporate customers(Royal Bank of Scotland) among others.
Particu! larly stressed is the significance of developments in computer networks and of improved data access and analysis on the performance of business.
