Leadership for Quality takes an analytical look at practical issues that you will need to confront on a day-to-day basis when involved in quality. It tells you how to critically reflect on and assess the many approaches on offer and identifies the key areas in which you can address and influence the implementation of a quality programme.
Leadership for Quality covers crucial areas like :
• The management of qulaity relying on the utilization of several different functional perspectives and practices.
• Alerting you to the pitfalls which lead to non-delivery of benefits from quality programmes
• Case studies policies live and work for them
Series Preface
About the Series Editor
Preface
Acknowledgements
Chapter 1 : Leadership in Action : An Overview
Chapter 2 : Strategic Thinking for Quality
Chapter 3 : Structures for Delivering Quality
Chapter 4 : A Culture Receptive to Quality
Chapter 5 : Organizational Policies and Processes for Quality
Chapter 6 : The Role of the Leader : Facing Out
Chapter 7 : The Role of the Leader : Facing in
Chapter 8 : Leading the Change
Chapter 9 : Management Concerns and Challenges
Index
