Demystifying the application of Lean methods, Lean Office and Service Simplified : The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management.
The book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies.
Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts.
Introduction
Endorsements
Chapter 1 : Organizing by Value Stream
Chapter 2 : Creating Standard Work for Office and Service
Chapter 3 : Creating Flow in Office and Services
Chapter 4 : Creating Level Pull in the Office
Chapter 5 : Establishing Visual Management in Office and Services
Chapter 6 : Lean Tools for Office and Services
Chapter 7 : Functional Applications of Lean
Chapter 8 : Leading the Lean Organization
The Quality Toolbox
Forms
Index
