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Luis Morales

Total Book : 1

Achieving Customer Experience Excellence through a Quality Management System
Author: Alka Jarvis, Luis Morales, Ulka Ranadive
ISBN: 0873899350 / 9780873899352
Year: 2016
Availability: Out of Stock

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations...