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Managing Professional Service Delivery : 9 Rules for Success

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Title: Managing Professional Service Delivery : 9 Rules for Success
Author: Barry M. Mundt, Francis J. Smith, Stephen D. Egan
ISBN: 1439851425 / 9781439851425
Format: Hard Cover
Pages: 167
Publisher: CRC Press
Year: 2014
Availability: 2 to 3 weeks
     
 
  • Description
  • Contents

A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations.

Preface

Chapter 1 : Creating Your Niche in the Market
Chapter 2 : Developing a Culture of Internal Discipline and Control
Chapter 3 : Selling the Engagement
Chapter 4 : Setting Up the Engagement
Chapter 5 : Conducting the Engagement
Chapter 6 : Closing the Engagement
Chapter 7 : Applying the 9 Rules

Appendix A : Proposal Preparation
Appendix B : Deliverable Preparation Guide
Index

 
 
 
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