Process Management Auditing for ISO 9001:2000

Title: Process Management Auditing for ISO 9001:2000
Author: Carl Ford and Ian Rosam
ISBN: 0580415473 / 9780580415470
Format: Soft Cover
Pages: 96
Publisher: BSI
Year: 2003
Availability: Out of Stock

Tab Article

Moving away from compliance-based auditing this final book in the series challenges the mindset of auditors to ‘think effectiveness’. It shows how process management auditing is a key business tool to:
Gain meaningful information on which to base decision-making Identify opportunities for genuine business improvements Improve the effectiveness of activity undertaken – not just confirm that you are doing it Cover the requirements of ISO 9001:2000 Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it.

Tab Article

Putting the process approach into context; The requirements of ISO 9001:2000–an auditor’s perspective; The system-processprocedure relationship; Auditing tools and techniques; Planning and preparing a process audit; Carrying out a process audit – compliance vs effectiveness; Identifying and reporting findings–moving beyond compliance; Assessing improvements; What personal attributes do auditors need?; Conclusion and the way forward.