Foreword
Preface
Chapter 1. : Introduction
Chapter 2. : Process Reengineering Philosophy
Chapter 3. : Possibilities and Pitfalls
Chapter 4. : Process Reengineering Framework
Chapter 5. : Opportunity Assessment
Chapter 6. : Planning the Process Reengineering Project
Chapter 7. : The Process Reengineering Team
Chapter 8. : Process Analysis
Chapter 9. : Process Design
Chapter 10. : Risk and Impact Assessment
Chapter 11. : Planning and Implementing the Transition
Chapter 12. : Tracking and Measuring Process Performance
Chapter 13. : Advanced Tools and Techniques
Chapter 14. : Case Profiles
Glossary
References
Index
