Norman Gaither's straightforward prose style and real-world examples are further enhanced in this eighth edition by the fresh perspective of his new co-author, Greg Frazier. Together they provide a comprehensive introduction to the concepts and techniques of operations management. The importance of operations strategy is stressed early, with balanced coverage of quantitative techniques and managerial issues
• New ! End-of-Chapter Internet Assignments encourage thinking and offer insight into real-world OM applications
• POM Computer Library has been improved and revised to a Microsoft Windows format, enabling students to solve computer-based problems and cases that are found in the text.
• Detailed example problems help students understand POM problem-solving methods with step-by-step solutions. This edition contains many new problems as well as 14 new cases, including Microsoft Excel Spreadsheets where relevant.
• Wrap Up : What World Class Producers Do" found at the end of each chapter, provides students with insight into the role of OM in the world's best-managed companies.
• "Industry Snapshots" have been updated to demonstrate the contemprorary importance and relevance of POM by showing real-company applications of chapter topics.
Preface
About the Authors
Part 1 : Production and Operations Management : Introduction and Overview
Chapter 1. : Production and Operations Management (POM) : An Introduction
Chapter 2. : Operation Strategy : Using Quality, Cost, and Service as Competitive Weapons
Chapter 3. : Forecasting in POM : The Starting Point for All Planning
Part 2 : Strategic Decisions : Planning Products, Processes, Technologies, and Facilities
Chapter 4. : Designing and Developing Products and Production Process : Manufacturing and Service Operations
Chapter 5. : Production Technology : Selection and Management
Chapter 6. : Allocating Resources to Strategic Alternatives
Chapter 7. : Long-Range Capacity Planning and Facility Location
Chapter 8. : Facility Layout : Manufacturing and Services
Part 3 : Operating Decisions : Planning Production to Meet Demand
Chapter 9. : Production-Planning Systems : Aggregate Planning and Master Production Scheduling
Chapter 10. : Independent Demand Inventory Systems
Chapter 11. : Resource Requirements Planning Systems : Material Requirements Planning (MRP) and Capacity Requirements Planning (CRP)
Chapter 12. : Shop-Floor Planning and Control in Manufacturing
Chapter 13. : Planning and Scheduling Service Operations
Chapter 14. : Just-In-Time (JIT) Manufacturing
Chapter 15. : Supply Chain Management
Part 4 : Control Decisions : Planning and Controlling Operations for Productivity, Quality and Reliability
Chapter 16. : Productivity, Teamwork, and Empowerment : Behavior, Work Methods, and Work Measurement
Chapter 17. : Quality Management
Chapter 18. : Quality Control
Chapter 19. : Planning and Controlling Projects
Chapter 20. : Maintenance Management and Reliability
Appendices
A : Normal Probability Distribution
B : Student’s t Probability Distribution
C : Linear Programming Solutions Methods
D : Answers to Old-Numbered Problems
E : Glossary
Author Index
Subject Index
Photo Credits
