Project Quality Management: Why, What and How

This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge — Third Edition (PMBOK® Guide) published by the Project Management Institute (PMI®), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice.

Provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context
Presents a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management
Introduces a new quality tool — the pillar diagram — that provides a needed capability to identify root causes of undesirable effects
Includes a final walk-through of a practical exercise relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work
WAV Offers numerous free downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving

Chapter 1 – Understanding Quality in the Project Management Domain
Chapter 2 – Evolution of Quality & Its Contemporary Application to Projects
Chapter 3 – Pioneers & Paradigms
Chapter 4 – Project Quality Planning
Chapter 5 – Project Quality Assurance
Chapter 6 – Project Quality Control & Improvement
Chapter 7 – Collecting and Understanding Project Data
Chapter 8 – Understanding Project Processes
Chapter 9 – Analyzing Project Processes
Chapter 10 – Solving Project Problems
Chapter 11 – Common Project Practices
Chapter 12 – Project Systems and Solutions
Appendix 1 – Case Study: Dakota Wireless Network
Epilogue
Index