Today’s customers demand products that exhibit the highest performance, the greatest value, and the best safety record. By using the powerful tool - Quality Function Deployment - companies can incorporate these demands into a product’s design, manu- facture, and service and transform independent quality features into a functioning whole.
In QFD: The Customer-Driven Approach to Quality Planning and Deployment, world- renowned quality figures Shigeru Mizuno and Yoji Akao illustrate how a company can become more responsive to product users by bringing the concept of market-in into its quality assurance activities - including all phases of market research, R&D, product plan- ning, product design, production, purchasing, sales, service, and marketing.
THIS AUTHORITATIVE SOURCE:
-
details quality function deployment activities;
-
provides insights into the use of the quality chart for tracking characteristics;
-
introduces simultaneous multi-dimension design for high efficiency production;
-
outlines how to eliminate causes of failure through preproduction corrective measures, and discusses process design and quality deployment.
Different phases of QFD, from sales to manufacturing, are also comprehensively illustrated through numerous case studies contributed by representatives from various Japanese companies.
As society changes and technology progresses, customers’ needs shift. This highly informa- tive text shows how to build quality into a product by placing top priority on the market and by implementing quality assurance activities at every stage.
Preface to the Revised English Edition
Preface to the First Edition
The Structure of this Book
Part I : Quality and Quality Function Deployment
Chapter 1 : Introduction
Chapter 2 : The Concept of the Quality Chart and Its Beginnings
Chapter 3 : Quality Deployment System Procedures
Part II : Deployment of the Sales, Planning, and Design Stages
Chapter 4 : Deployment of Demanded Quality Based on Sales Examples
Chapter 5 : The Use of Prioritization in Quality Deployment at the Planning and Design Phases
Chapter 6 : Roles of the Quality Chart in the Design Stage and Its Application to Simultaneous Multidimensional Design
Part III : Quality Deployment in Production Engineering and Manufacturing
Chapter 7 : Process Design and Quality Deployment
Chapter 8 : Selection of Critical-to-Safety Parts and Critical-to-Function Parts, and Control by Prioritization
Chapter 9 : Quality Deployment and Manufacturing Methods Deployment
Chapter 10 : Preparation and Use of the QC Process Chart
Part IV : Applications
Chapter 11 : Applications of Quality Function Deployment
Part V : Recent Approaches and Future Issues of Quality Function Deployment
Chapter 12 : Recent Approach of Quality Function Deployment
Chapter 13 : Quality Function Deployment and Future Challenges
Appendix : Development History of Quality Function Deployment
Epilogue : Interview with Shigeru Mizuno
About the Editors and the Contributors
Index
