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Quality Control Circles at Work : Cases From Japan's Manufacturing and Service Sectors

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Title: Quality Control Circles at Work : Cases From Japan's Manufacturing and Service Sectors
Author: Dr. Kaoru lshikawa
ISBN: 9288310730 / 9789288310735
Format: Hard Cover
Pages: 232
Publisher: APO
Year: 1984
Availability: Out of Stock
     
 
  • Description
  • Contents

The book is a collection of sixteen best reports from among the contributions to the Japanese magazine Quality Control for the Forman to help other people better understand QC circle activities. The reports describe how QC circle activates can contribute in the specific industrial field and how equally applicable QC methods are to may fields. Each report provides explanations in detail on how the QC circle defind the problem. How it discussed possible solutions. How it implemented solutions, what results were obtained, and how the results were consolidated so that the problem did not recur. The importance of maintaining good personal relations at the workshop has especially been underscored.

PREFACE
Part 1. QUALITY CONTROL CIRCLES
Chapter 1. Promoting QC Circles
Part 2. CASES ON QUALITY CONTROL CIRCLES IN MANUFACTRUING SECTOR
Chapter 2. Machine Processing
Chapter 3. Assembly
Chatper 4. Equipment
Chatper 5. Quality Inspection
Chapter 6. Equipment Maintenance
Chapter 7. Safety Control
Part 3. CASES ON QUALITY CONTROL CIRCLES IN SEVICE SECTOR
Chapter 8. QC Approach to Service Sector
Chapter 9. Improving Telephone Services
Chapter 10. Sales Staff QC Circle Case
Chapter 11. Improving Banking Trough QC Circles
Chapter 12. QC Circles Activities in Golf
Index

 
 
 
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