Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.
In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.
It includes:
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Using the demanded quality deployment chart.
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Using and promoting quality charts.
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Using quality control process charts: QFD at the pre-production.
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Quality deployment and reliability deployment.
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Quality development in the construction industry.
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QFD for the service industry.
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QFD for software development.
List of Charts and Figures
Publisher's Foreword
Introduction
Preface
Chapter 1 : An Introduction to Quality Function Deployment
Chapter 2 : Using the Demanded Quality Deployment Chart
Chapter 3 : Using and Promoting Quality Charts
Chapter 4 : Using Quality Control Process Charts: Subsystems, Parts Deployment, Quality Assurance Charts
Chapter 5 : Using Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage
Chapter 6 : Quality Function Deployment and Technology Deployment
Chapter 7 : Quality Deployment and Reliability Deployment
Chapter 8 : Quality Deployment and Cost Deployment
Chapter 9 : Quality Function Deployment in Process Industries
Chapter 10 : Quality Development in the Construction Industry
Chapter 11 : Quality Function Deployment for the Service Industry
Chapter 12 : Quality Function Deployment for Software Development
About the Author
Glossary
Index
