Do you want to utilize the new CRM user interface in the best possible way? This comprehensive guide, suitable for SAP CRM 2007 and SAP CRM 7.0, explains everything that you need to know about the CRM Web Client: the architecture of the UI framework, the Customizing options (roles, navigation, portal integration, and much more), as well as all options that are available for customer-specific extensions through programming.
Readers quickly discover the critical modeling tools, such as the Easy Enhancement Workbench (EEWB) and the UI Configuration Tool. Then, explore all options for adapting the header, navigation, and work area without any development effort.The authors provide an in-depth look at the individual components of views, windows, and controllers, and deliver priceless tips on context binding, model integration, navigation and more. You'll learn about development and extension of UI components, the usage of the Business Object Layer (BOL), and the extension of the GenIL object model, as well as the modeling and usage of web services for the integration of Office applications. What's more, you'll also find comprehensive real-life examples to provide you with additional support for your daily project tasks.
Preface
Chapter 1 : Structure of the CRM Web Client User Interface
Chapter 2 : Role Concept
Chapter 3 : Enhancing and Customizing the Navigation Bar
Chapter 4 : Enhancing and Customizing the Header Area
Chapter 5 : Enhancing and Customizing the Work Area
Chapter 6 : Application Integration and Authorization
Chapter 7 : Integrating Office Applications
Chapter 8 : Web Client UI Framework
Chapter 9 : UI Component Architecture
Chapter 10 : Creating Configurable Views and Pages
Chapter 11 : UI Component Enhancement Concept
Chapter 12 : Generic Interaction Layer - GenIL
Chapter 13 : Business Object Layer - BOL
Chapter 14 : Generic Application Services
Chapter 15 : Tips and Tricks
Chapter 16 : Practical Examples
Chapter 17 : Outlook for CRM 7.0
Appendices
A : Glossary
B : Bibliography
C : The Authors
Index
