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Sheila Kessler

Total Book : 2

Customer Satisfaction Toolkit for ISO 9001:2000

Author: Sheila Kessler
ISBN: 0873895592 / 9780873895590
Year: 2003
Availability: Out of Stock
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to the...
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List Price: $ 31.50

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Total Quality Service: A Simplified Approach to Using the Baldridge Award Criteria

Author: Sheila Kessler
ISBN: 0873893360 / 9780873893367
Year: 1995
Availability: Out of Stock
This easy, step-by-step approach to implementing a quality program in the service industry applies the Baldridge criteria in three main sections. The "what to do" section walks readers through beg...
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List Price: $ 27.50
Discount: 10%
Our Price: $ 24.75

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