Title: Strategy and Business Process Management : Techniques for Improving Execution, Adaptability, and Consistency Author: Carl F. Lehmann ISBN: 1439890234 / 9781439890233 Format: Hard Cover Pages: 295 Publisher: Auerbach Year: 2012 Availability: 2 to 3 weeks
Description
Contents
This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes – Business Process Management (BPM). It describes how BPM treats processes as a portfolio of strategic assets that create and deliver customer and shareholder value and adapt, when necessary, enabling competitive advantage through consistent performance.
Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency defines the planning framework and managerial mindset necessary to craft and drive highly effective business process improvement projects and continuous improvement programs. Readers will learn specific techniques used by industry leaders to formulate and execute business strategy that adapts organizational behavior, business processes, and information technology as a dynamic system designed to assure consistent performance and achievement, even when challenged with unexpected changes or opportunities.
Preface
Chapter 1 : Prologue : The Management Team is Summoned Chapter 2 : How to Compete : Competitive Strategy Chapter 3 : How to Focus Operations : The Discipline of Market Leaders Chapter 4 : How to Manage Performance : The Balanced Scorecard Chapter 5 : How to Adapt : Adaptive Enterprise Chapter 6 : How to Structure Organizational Behavior for Strategic Execution Chapter 7 : How to Structure Business Processes for Strategic Execution Chapter 8 : How to Structure Technology for Strategic Execution Chapter 9 : Derivative Analysis Technique for Business Strategy and Resource Alignment Chapter 10 : Epilogue : The Management Team Reconvenes Chapter 11 : Summary of Key Guidance
Appendix A : Important Terminology
Appendix B : How to Evaluate Business Process Analysis Software
Index