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The Certified Quality Improvement Associate Handbook, 3rd Edition.

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Title: The Certified Quality Improvement Associate Handbook, 3rd Edition.
Author: Grace L. Duffy, Russell T. Westcott
ISBN: 8174890378 / 9788174890375
Format: Hard Cover
Pages: 288
Publisher: ASQ/Infotech
Year: 2015
Availability: In Stock
Special Indian Edition Priced at Rs.1595/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
     
 
  • Description
  • Contents

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide.

The book follows the CQIA BOK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.

Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BOK has been added. Supplemental reading suggestions are provided.

List of Figures and Tables
Preface
Notes to the Reader
About the Certified Quality Improvement Associate Exam
Acknowledgments

Part I : Quality Concepts
Chapter 1 :
A. Terms, Concepts, and Principles
Chapter 2 : B. Benefits of Quality
Chapter 3 : C. Quality Philosophies

Part II : Team Basics
Chapter 4 :
A. Team Organization
Chapter 5 : B. Team Roles and Responsibilities
Chapter 6 : C. Tam Formation and Group Dynamics

Part III : Continuous Improvement Techniques
Chapter 7 :
A. Continuous Improvement
Chapter 8 : B. Process Improvement
Chapter 9 : C. Quality Improvement Tools

Part IV : Customer-Supplier Relations
Chapter 10 :
A. Internal and External Customers and Suppliers
Chapter 11 : B. Customer Satisfaction
Chapter 12 : C. Supplier Management

Part V : System Integration
Chapter 13 :
The Organization as a System

Appendix A : The Certified Quality Improvement Assocaite (CQIA) Body of Knowledge-2014
Appendix B : The ASQ Code to Ethics
Appendix C : Quality Glossary
Appendix D : Additional Reading
Index
About the Editors

 
 
 
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