Title: The Certified Quality Improvement Associate Handbook, 3rd Edition. Author: Grace L. Duffy, Russell T. Westcott ISBN: 8174890378 / 9788174890375 Format: Hard Cover Pages: 288 Publisher: ASQ/Infotech Year: 2015 Availability: In Stock Special Indian Edition Priced at Rs.1595/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
Description
Contents
ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide.
The book follows the CQIA BOK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.
Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BOK has been added. Supplemental reading suggestions are provided.
List of Figures and Tables
Preface
Notes to the Reader
About the Certified Quality Improvement Associate Exam
Acknowledgments
Part I : Quality Concepts
Chapter 1 : A. Terms, Concepts, and Principles Chapter 2 : B. Benefits of Quality Chapter 3 : C. Quality Philosophies
Part II : Team Basics
Chapter 4 : A. Team Organization Chapter 5 : B. Team Roles and Responsibilities Chapter 6 : C. Tam Formation and Group Dynamics
Part III : Continuous Improvement Techniques
Chapter 7 : A. Continuous Improvement Chapter 8 : B. Process Improvement Chapter 9 : C. Quality Improvement Tools
Part IV : Customer-Supplier Relations
Chapter 10 : A. Internal and External Customers and Suppliers Chapter 11 : B. Customer Satisfaction Chapter 12 : C. Supplier Management
Part V : System Integration
Chapter 13 : The Organization as a System
Appendix A : The Certified Quality Improvement Assocaite (CQIA) Body of Knowledge-2014
Appendix B : The ASQ Code to Ethics
Appendix C : Quality Glossary
Appendix D : Additional Reading
Index
About the Editors