The Certified Six Sigma Green Belt Handbook + ASQ CSSGB Study Guide (Set)

The Certified Six Sigma Green Belt Handbook

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. It is a reference handbook on running projects for those who are already knowledgeable about process improvement and variation reduction.

The primary layout of the handbook follows the ASQ Body of Knowledge (BoK) for the Certified Six Sigma Green Belt (CSSGB) updated in 2015. The authors were involved with the first edition handbook, and have utilized first edition user comments, numerous Six Sigma practitioners, and their own personal knowledge gained through helping others prepare for exams to bring together a handbook that they hope will be very beneficial to anyone seeking to pass the ASQ or other Green Belt exams.

In addition to the primary text, the authors have added a number of new appendixes, an expanded acronym list (both print and electronic), new practice exam questions, and other additional materials to the CD-ROM. Of special note on the CD-ROM are introductory Lean video clips from the Gemba Academy that should be very useful in understanding applications of lean to your organization. The videos are from each of the groupings that Gemba Academy uses in their business. Another new feature of this handbook is the offer from PQ Systems, Inc., that anyone who purchases this book can receive a free copy of the Quality Gamebox software.

The CD-ROM has been expanded into two disks, and a layout diagram is available in Appendix R. Given that this is an electronic format, you are encouraged to search the files for any number of forms, examples, templates, videos, and other useful tidbits that can help in running projects and preparing for the exam.

The ASQ CSSGB Study Guide

A team of ASQ Fellows has created this study guide with over 300 new questions predominantly based on the best-selling second edition of The Certified Six Sigma Green Belt Handbook.

The primary audience for this work is the individual who plans to sit for the ASQ Certified Six Sigma Green Belt (CSSGB) examination. The intended purpose of this study guide is to help you determine your readiness for the exam, using the questions as a self-assessment tool.

The answers to each chapter’s questions appear at the end of the chapter. The correct answer is given by letter, along with the location of the topic and page number and paragraph (or other locator) in the second edition of The Certified Six Sigma Green Belt Handbook.

The Certified Six Sigma Green Belt Handbook

List of Figures and Tables
Preface
Acknowledgments

Part I : Overview : Six Sigma and the Organization
Chapter 1 : A. Six Sigma and Organizational Goals
Chapter 2 : B. Lean Principles in the Organization
Chapter 3 : C. Design for Six Sigma (DFSS) Methodologies

Part II : Define Phase
Chapter 4 : A. Project Identification
Chapter 5 : B. Voice of the Customer (VOC)
Chapter 6 : C. Project Management Basics
Chapter 7 : D. Management and Planning Tools
Chapter 8 : E. Business Results for Projects
Chapter 9 : F. Team Dynamics and Performance

Part III : Measure Phase
Chapter 10 : A. Process Analysis and Documentation
Chapter 11 : B. Probability and Statistics
Chapter 12 : C. Statistical Distributions
Chapter 13 : D. Collecting and Summarizing Data
Chapter 14 : E. Measurement System Analysis
Chapter 15 : F. Process and Performance Capability

Part IV : Analyze Phase
Chapter 16 : A. Exploratory Data Analysis
Chapter 17 : B. Hypothesis Testing

Part V : Improve Phase
Chapter 18 : A. Design of Experiments (DOE)
Chapter 19 : B. Root Cause Analysis
Chapter 20 : C. Lean Tools

Part VI : Control Phase
Chapter 21 : A. Statistical Process Control (SPC)
Chapter 22 : B. Control Plan
Chapter 23 : C. Lean Tools for Process Control

Part VII : Appendices
Appendix A : ASQ Code of Ethics
Appendix B : The ASQ Certification Process
Appendix C : Six Sigma Green Belt Body of Knowledge Map 2006-2014
Appendix D : ASQ Certified Six Sigma Green Belt (CSSGB) Body of Knowledge (2014)
Appendix E : ASQ Certified Six Sigma Yellow Belt (CSSYB) Body of Knowledge (2014)
Appendix F : ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (2015)
Appendix G : ASQ Certified Six Sigma Master Black Belt (CSSMBB) Body of Knowledge (2010)
Appendix H : ASQ Honorary Members
Appendix I : Control Limit Formulas
Appendix J : Constants for Control Charts
Appendix K : Areas under Standard Normal Curve
Appendix L : F Distributions
Appendix M : Binomial Distribution
Appendix N : Chi-Square Distribution
Appendix O : Exponential Distribution
Appendix P : Poisson Distribution
Appendix Q : Values of the t-Distribution
Appendix R : CSSGB Handbook CD-ROM
Appendix S : Acronym List
Appendix T : Quality Gamebox
Endnotes
Glossary
References

The ASQ CSSGB Study Guide

Acknowledgments
Introduction

Section 1 : Sample Questions by BoK
Part I : Overview : Six Sigma and the Organization
Part II : Define Phase
Part III : Measure Phase
Part IV : Analyze Phase
Part V : Improve Phase
Part VI : Control Phase

Section 2 : Additional Practice Problems
Appendix : ASQ Certified Six Sigma Green Belt Body of Knowledge (2014)