The Certified Supplier Quality Professional Handbook

The importance of a safe, reliable, cost-effective, high-quality, integral, and nimble supply chain cannot be overstated. Equally critical are the supply chain processes (e.g., strategic, procurement, quality assurance, technical, regulatory) that ensure these requirements are met. By extension, then, the supply chain professional is of paramount importance as a creator, driver, and full participant in these business-critical activities. ASQ’s Certified Supplier Quality Professional (CSQP) certification provides valuable credentials to quality professionals in the growing field of supplier quality engineering. Due to globalization of the supply chain, supplier quality engineers are becoming more important in a broad spectrum of industries, including manufacturing and service industries.

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner. Throughout this handbook, several examples are provided based upon the collective experience and knowledge of the authors and editor. However, these examples are not explicitly specified in regulations, leaving decisions to the company, as well as the burden of justifying practices using sound scientific principles that provide the context of the rationale.

List of Figures and Tables
Preface
Acknowledgments

Part I : Supplier Strategy
Chapter 1 : A. Supply Chain Vision/Mission
Chapter 2 : B. Supplier Lifecycle Management
Chapter 3 : C. Supply Chian Cost Analysis
Chapter 4 : D. Supplier Agreements or Contracts
Chapter 5 : E. Deployment of Strategy and Expectations

Part II : Risk Management
Chapter 6 : A. Strategy
Chapter 7 : B. Analysis and Mitigation

Part III : Supplier Selection and Part Qualification
Chapter 8 : A. Product/Service Requirements Definition
Chapter 9 : B. Supplier Selection Planning
Chapter 10 : C. Part, Process, and Service Qualification

Part IV : Supplier Performance Monitoring and Improvement
Chapter 11 : A. Supplier Performance Monitoring
Chapter 12 : B. Assess Nonconforming Product/Process/Service
Chapter 13 : C. Supplier Corrective and Preventive Action (CAPA)

Part V : Supplier Quality Management
Chapter 14 : A. Supplier Quality Monitoring
Chapter 15 : B. Teams and Team Processes
Chapter 16 : C. Compliance with Requirement and Supplier Categorization

Part VI : Relationship Management
Chapter 17 : A. Supplier Onboarding
Chapter 18 : B. Communication
Chapter 19 : C. Leadership and Collaboration

Part VII : Business Governance, Ethics, and Compliance
Chapter 20 : A. ASQ Code of Ethics
Chapter 21 : B. Compliance
Chapter 22 : C. Confidentiality

Part VIII : Appendices
Appendix A : Certified Supplier Quality Professional Body of Knowledge
Appendix B : Sample Risk Assessment Template
Appendix C : Acronym List
Glossary
Bibliography
Index