This updated and completely revised edition of a bestseller extends the concepts and considerations of modern project management into the realm of project management oversight, control, and support. Illustrating the implications of project management in today’s organizations, The Complete Project Management Office Handbook, Third Edition explains how to use the project management office (PMO) as a business integrator to influence project outcomes in a manner that serves both project and business management interests.
Helping you determine if a PMO is right for your organization, this edition presents afive-stage PMO competency continuum to help you understand how to develop PMOs at different competency levels and associated functionalities. It also identifies five progressive PMO development levels to help you identify which level is best for your organization. Updates to this edition include:
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A refinement of the 20 PMO functions that guide PMO setup and operations
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A new section that provides an effective evaluation of PMO maturity indicators based on the prescribed 20 PMO functions presented in the handbook
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A new section on Establishing a Project Management Office thatdetails a comprehensive process for determining the needs, purpose, and functionality for a new PMO
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Best practices that have cross-industry value and applicability
The book includes checklists, detailed process steps, and descriptive guidance for developing PMO functional capability. The up-to-date PMO model defined will not only help you better understand business practices in project management, but will also help you to adapt and integrate those practices into the project management environment in your organization.
For anyone associated with start-up and smaller PMOs, the book explains what can be done to create less rigorous PMO functional capabilities. It also includes helpful insights for those who need to specify and demonstrate "quick-wins" and early PMO-based accomplishments in their organization.
Preface
Part I : Practice Management
Chapter 1 : Project Management Methodology
Chapter 2 : Project Management Tools
Chapter 3 : Standards and Metrics
Chapter 4 : Project Knowledge Management
Part II : Infrastructure Management
Chapter 5 : Project Governance
Chapter 6 : Assessment
Chapter 7 : Organization and Structure
Chapter 8 : Facilities and Equipment Support
Part III : Resource Integration
Chapter 9 : Resource Management
Chapter 10 : Training and Education
Chapter 11 : Career Development
Chapter 12 : Team Development
Part IV : Technical Support
Chapter 13 : Mentoring
Chapter 14 : Project Planning
Chapter 15 : Project Auditing
Chapter 16 : Project Recovery
Part V : Business Alignment
Chapter 17 : Project Portfolio Management
Chapter 18 : Customer Relationship Management
Chapter 19 : Vendor/Contractor Relationship Management
Chapter 20 : Business Performance Management
Appendix A
Appendix B
Index
