". . . competition, we see now, is destructive. It would be better if everyone would work together as a system, with the aim for everybody to win. What we need is cooperation and transformation to a new style of management."
In this book W. Edwards Deming details the system of transformation that underlies the 14 Points for Management presented in Out of the Crisis. The system of profound knowledge, as it is called, consists of four parts: appreciation for a system, knowledge about variation, theory of knowledge, and psychology. Describing prevailing management style as a prison, Deming shows how a style based on cooperation rather than competition can help people develop joy in work and learning at the same time that it brings about long-term success in the market. Indicative of Deming's philosophy is his advice to abolish performance reviews on the job and grades in school.
Description of Figures
Foreword
Notes to the Second Edition
About the Author
Preface
Chapter 1 : How Are We Doing?
Chapter 2 : The Heavy Losses
Chapter 3 : Introduction to a System
Chapter 4 : A System of Profound Knowledge
Chapter 5 : Leadership
Chapter 6 : Management of People
Chapter 7 : The Red Beads
Chapter 8 : Shewhart and Control Charts
Chapter 9 : The Funnel
Chapter 10 : Some Lessons in Variation
Appendix : Continuing Purchase of Supplies and Services
Index
