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Addressing individual effort in terms familiar to the quality professional, this book links the needs of the quality system to those of the individual-explicitly demonstrating a win/win situation of organizational &personal rewards.
Showing how each person can influence the quality of working relationships as well as the quality of the product or service provided, The Quality Promise examines the three key interfaces which everyone has on the job-a craftsperson performing a process or service, an entrepreneur interacting with customers, and a connoisseur buying from suppliers-developing the set of expectations and responsibilities needed to meet the each of these functions.
Furnishing diagrams to clarify important concepts, The Quality Promise is a handy reference for quality control, reliability, manufacturing, and industrial managers and engineers
