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The Quality Toolbox, 2nd Edition (Softcover)

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Title: The Quality Toolbox, 2nd Edition (Softcover)
Author: Nancy R. Tague
ISBN: 8174890211 / 9788174890214
Format: Soft Cover
Pages: 584
Publisher: ASQ/Infotech
Availability: In Stock
Special Indian Edition Priced at Rs.1695/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
  • Description
  • Contents

Are you stuck in a quality rut of using just a few familiar tools? Do you need help finding and using the right tool at the right time in your improvement processes? Then this is the book of you. The Quality Toolbox is a comprehensive reference of 148 quality tools and variations, with step-by-step instructions and examples. There are tools for generating, organizing, and evaluating ideas, analyzing processes, determining root causes, planning, basic data-handling, and more. The book is written and organized to be easy to use so that anyone can find and learn new tools without needing an instructor.

Like a carpenters toolbox, The Quality Toolbox provides you with a choice of many appropriate tools for the wide variety of situations that occur on the road to continuous improvement. The comprehensive tool matrix lists all the tools in the book and categorizes them in three different ways to help you find the one best suited your situation.

This best seller has been completely updated and expanded, and includes an additional 34 tools and 18 variations. the "Quality Improvement Stories" chapter now includes detailed case studies from three Baldrige Award winners. A new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used, including overviews of ISO 9000, the Baldrige Award, benchmarking, Six Sigma, and lean.

List of Figures and Tables
Preface to the First Edition
Preface to the Second Edition

Chapter 1 : How to Use This Book

  • The Tool Matrix
  • The Tools
  • Generic Tools

Chapter 2 : Mega-Tools : Quality Management Systems

  • The Evolution of Quality
  • Total Quality Management
  • Quality Function Deployment
  • ISO 9000
  • Malcolm Baldrige National Quality Award
  • Benchmarking
  • Six Sigma
  • Lean Manufacturing
  • Combining Mega-Tools

Chapter 3 : The Quality Improvement Process

  • The Benefits of an Improvement Process
  • A Generic Quality Improvement Process
  • The Ten-Step Quality Improvement Process
  • Tools for Team Effectiveness
  • Guidance Questions Checklist

Chapter 4 : Quality Improvement Stories

  • Medrad, Inc.: Freight Processing Team
  • Pearl River School District
  • St. Lukes Hospital: Charging Standards
  • ZZ-400 Manufacturing Unit
  • Other Improvement Stories

Chapter 5 : The Tools

  • ACORN Test
  • Affinity Diagram
  • Arrow Diagram
  • Balanced Scorecard
  • Benchmarking
  • Benefits and Barriers Exercise
  • Box Plot
  • Brainstorming
  • Brainwriting
  • Cause-and-Effect Matrix
  • Checklist
  • Check Sheet
  • Contingency Diagram
  • Contingency Table
  • Continuum of Team Goals
  • Control Chart
  • Correlation Analysis
  • Cost-of-Poor-Quality Analysis
  • Criteria Filtering
  • Critical-to-Quality Analysis
  • Critical-to-Quality Tree
  • Cycle Time Chart
  • Decision Matrix
  • Decision Tree
  • Design fo Experiments
  • Effective-Achievable Chart
  • Failure Modes and Effects Analysis (FMEA)
  • Fault Tree Analysis
  • Fishbone Diagram
  • 5W2H
  • Flowchart
  • Force Field Analysis
  • Gantt Chart
  • Graph
  • Histogram and Other Frequency Distributions
  • House of Quality
  • Hypothesis Testing
  • Importance-Performance Analysis
  • Is-Is Not Matrix
  • List Reduction
  • Matrix Diagram
  • Meeting Evaluation
  • Mind Map
  • Mistake-Proofing
  • Multi-Vari Chart
  • Multivoting
  • Nominal Group Technique (NGT)
  • Normal Probability Plot
  • Operational Definition
  • Paired Comparison
  • Pareto Chart
  • Performance Index
  • PGCV Index
  • Plan-Do-Study-Act Cycle
  • Plan-Results Chart
  • PMI
  • Potential Problem Analysis
  • Presentation
  • Prioritization Matrix
  • Process Capability Study
  • Process Decision Program Chart
  • Project Charter
  • Project Charter Checklist
  • Radar Chart
  • Regression Analysis
  • Relations Diagram
  • Repeatability and Reproducibility Study
  • Requirements Table
  • Requirements-and-Measures Tree
  • Run Chart
  • Sampling
  • Scatter Diagram
  • SIPOC Diagram
  • Stakeholder Analysis
  • Storyboard
  • Stratification
  • Survey
  • Table
  • Tree Diagram
  • Two-Dimensional Chart
  • Value-Added Analysis
  • Voice of the Customer Table
  • Why-Why Diagram
  • Wordsmithing
  • Work-Flow Diagram


  • Table A.1 : Table of Area Under the Normal Curve
  • Table A.2 : Control Chart Constants


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