The Six Sigma Way : How GE, Motorola, and Other Top Companies are Honing Their Performance

Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.

The authors--who have worked with some of the most visible Six Sigma companies including GE--provide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way :

• Addresses the challenges and politics of launching, leading, and training people for Six Sigma.
• Focuses on implementing the major steps and quality improvement tools in the Six Sigma system.
• Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.

Preface
A Guide to the Six Sigma Way
Acknowledgments

Part 1 : An Executive Overview of Six Sigma
Chapter 1 : A Powerful Strategy for Sustained Success
Chapter 2 : Key Concepts of the Six Sigma System
Chapter 3 : Why is Six Sigma Succeeding Where Total Quality “Failed”?
Chapter 4 : Applying Six Sigma to Service and Manufacturing
Chapter 5 : The Six Sigma Roadmap

Part 2 : Gearing up and Adapting Six Sigma to Your Organization
Chapter 6 : Is Six Sigma Right for Us Now?
Chapter 7 : How and Where Should We Start Our Efforts?
Chapter 8 : The Politics of Six Sigma : Preparing Leaders to Launch and guide the Effort
Chapter 9 : Preparing Black Belts and Other Key Roles
Chapter 10 : Training the Organization for Six Sigma
Chapter 11 : They Key to Successful Improvement : Selecting the Right Six Sigma Projects

Part 3 : Implementing Six Sigma : The Roadmap and Tools
Chapter 12. : Identifying Core Processes and Key Customers (Roadmap Step 1)
Chapter 13: Defining customer Requirements (Roadmap Step 2)
Chapter 14 : Measuring Current Performance (Roadmap Step 3)
Chapter 15 : Six Sigma Process Improvement (Roadmap Step 4A)
Chapter 16 : Six Sigma Process Design/Redesign (Roadmap Step 4B)
Chapter 17 : Expanding & Integrating the Six Sigma System (Roadmap Step 5)
Chapter 18 : Advanced Six Sigma Tools : An Overview

Conclusion : Twelve Keys to Success
Appendix
Glossary
References
Endnotes
Index