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	Title: The Small Business Pocket Guide to the Baldridge Award Criteria Author: Mark Graham Brown ISBN: 0527763292 / 9780527763299 Format: Soft Cover Pages: 60 Publisher: Quality Resources Year: 1997 Availability: Out of Stock


Contents Introduction Part I: Questions & Answers Part II: The Baldrige Criteria 1.0 Leadership 2.0 Strategic Planning 3.0 Customer and Market Focus 4.0 Information and Analysis 5.0 Human Resource Development and Management 6.0 Process Management 7.0 Business Results For Additional Reading

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