Total Quality Management (TQM) : Principles, Methods, and Applications

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.

This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).

Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.

A solutions manual and power point presentations slides are available for qualified adoptions.

Preface

Chapter 1 : Concept of Quality
Chapter 2 : Total Quality Management (TQM)
Chapter 3 : Quality Management Practices
Chapter 4 : Customer Involvement
Chapter 5 : Employee Involvement and Supplier Partnership
Chapter 6 : Cost of Quality
Chapter 7 : Organising for Quality
Chapter 8 : Human Aspect in Management of Quality
Chapter 9 : Total Productive Maintenance (TPM)
Chapter 10 : Quality Systems

Index