Transforming India Through Quality Leadership : A Compendium of Case Studies and Best Practices

The process of transformation is highly strategic. The execution of these strategies also demands specialist skill of execution. Out of several ways, the organizations transforms, on of the widely used way is the route of Quality Management. Thus changing the organization in line with future requirements through Quality Management is very important topic for contemporary managers.

The book is a miniscule effort in the direction, its a mirror for our corporates to see what's happening in this and an important part of the globe. It is a stepping stone as well as a reminder for all stakeholders in the future as to what and how much is required to be done to be there. The book has captured the thoughts of our would be leaders, it also has thoughts of some of the practitioners who have established themselves and now at the helm of affairs, it depicts the quality practices of some of the leading organizations, and hence promises to be the eye-opener and eye-catcher for the readers! The organizations included are from ABB, Alstom India, Bosch Rexroth, Dresser-Rand, EED, Esquire Machines, Ford India, Green Agro, KISAQ LLC, L&T, MMTC, Reliance, Technocrat, to Welspun; topics covered are from 5-S to Six Sigma to Process Improvement to Customer Satisfaction; adn geographies covered are from Local (Gujarat) to Global (US and Europe).

Foreword
Acknowledgements
Prologue

Section A : Transformation through Quality-General Models
Chapter 1 : Quality Management Program Implementation for Organization Transformation
Chapter 2 : Quality Metrics : Performance Measures for Pharmaceutical Industry
Chapter 3 : Role of Leadership to Achieve Zero Defects Organization Culture
Chapter 4 : For Firms Pursuing Superior Wholesome Performance, Total Quality Will Always Remain Trendy
Chapter 5 : Building Quality & Operational Excellence Across ABB
Chapter 6 : Taking Quality Into Uncharted Territories : An Indian Perspective
Chapter 7 : Are You Ready to Become LEAN?
Chapter 8 : Lean-Basic Overview and Implementation Aspects for Organization Transformation
Chapter 9 : Spend Analysis for Increasing Ease of Doing Business
Chapter 10 : Transformation Through Quality Management - Audit, An Imperative Tool
Chapter 11 : Customer-oriented Issue Resolution as a Market Differentiator
Chapter 12 : Product Liability and Relevant Legal Requirements Related to Quality Practices
Chapter 13 : Understanding the Secret of Business Excellence through a Story of Suhkhiram and Dukhiram
Chapter 14 : People Certification

Section B : Transformation through Quality Manufacturing
Chapter 15 : Transformation through Quality Management
Chapter 16 : Award-Winning Sustainability of 5'S Implementation across ABB Factories
Chapter 17 : Increase in Conversion Efficiency of Pyro Modules
Chapter 18 : Achieving Customer Satisfaction Through Process Improvement Using PDCA & KAIZEN Approach
Chapter 19 : Quality/Safety by the Colors and Signs
Chapter 20 : Business Continuity through Total Quality Management
Chapter 21 : Plant Efficiency Improvement using Lean Approach
Chapter 22 : Transformation through Quality Management by Implementation of 7S
Chapter 23 : Manufacturing Process Improvement of Axle Nut : A Case Study
Chapter 24 : Improving Customer Satisfaction by Eliminating the Engine Oil Leak using Global 8D
Chapter 25 : Moving Towards Zero Breakdowns in Organizations Using Preventive Checks
Chapter 26 : Needling Machine Uptime Improvement
Chapter 27 : Designing of Vendors Performance Evaluation Process
Chapter 28 : Improvement in Weld Profiles of Line Pipe
Chapter 29 : Cost Saving on the Engine Repair for Engine Oil Leak from Cam Shaft Seal on DV5 Engine
Chapter 30 : Minimizing Flareduring Startup & Shut Down at Gas Cracker Plant
Chapter 31 : Simplified Six Sigma - A Mantra of Quality
Chapter 32 : Alignment of Maintenance Metrics (KPI) to Changing Business Scenario
Chapter 33 : Challenges for Implementation of Total Quality Management in Small and Medium Scale Industries
Chapter 34 : Process Improvement by Implementation of Quality Tools
Chapter 35 : Investigation on Forging Defects for Quality Improvement in Hot Forging Industry

Section C : Transformation through Quality-Service
Chapter 36 : Application of DMAIC Techniques - A Case Study on Break through Quality Enhancement
Chapter 37 : Implementing Service Quality Concepts in Industrial Service Organisation - A Case Study of Bosch Rexroth India
Chapter 38 : Customer Satisfaction Improvement through Continually Improving the Customer Feedback Survey Process - Case Study of L&T Technology Services
Chapter 39 : Plasma Nitriding : Journey from Laboratory to Industry
Chapter 40 : Breakthrough Transformation through Use of Context Based Strategic Approach to Manage Quality Risk
Chapter 41 : Teaching Potential - A Measurable Indicator
Chapter 42 : Quality Structural Engineering Requirements and Safety in Real Estate Market in India
Chapter 43 : Implementation of 5S and KAIZEN to Improve Library Management System

Contributors