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Warranty Claims Reduction : A Modern Approach with Continuous Improvement Techniques

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Title: Warranty Claims Reduction : A Modern Approach with Continuous Improvement Techniques
Author: Ronald Blank
ISBN: 1482209128 / 9781482209129
Format: Hard Cover
Pages: 181
Publisher: Productivity Press
Year: 2014
Availability: In Stock
     
 
  • Description
  • Contents

Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization.

Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management.

The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments.

The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing.

The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.

List of Figues
List of Tables
Preface
About the Author

Chapter 1 :
Warranty Claims
Chapter 2 : Understanding the Real Warranty Costs
Chapter 3 : Traditional Methods of Reducing Warranty Cost
Chapter 4 : Principles of the Modern Approach
Chapter 5 : Other Warranty Reduction Actions
Chapter 6 : Warranty System Productivity Improvement
Chapter 7 : Improving the Service Department Itself
Chapter 8 : Warranty Cost Reduction Training for Employees and Customers
Chapter 9 : Reducing Warranty Claims by Quality Improvement
Chapter 10 : Feedback to Manufacturing
Chapter 11 : Reducing Warranty Claims by Reliability Improvement
Chapter 12 : Determining Causes for Developing Corrective Actions
Chapter 13 : Developing Corrective and Preventive Actions
Chapter 14 : Feedback to Engineering
Chapter 15 : Planning and Implementing Your Improvements

Appendix A : Warranty Cost Tracking Chart
Appendix B : Gauge R&R FORMS
Appendix C : Worksheets for Determining Root Cause
Index

 
 
 
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