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Work Overload: Redesigning Jobs to Minimize Stress and Burnout

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Title: Work Overload: Redesigning Jobs to Minimize Stress and Burnout
Author: Frank M., Gryna
ISBN: 0873896246 / 9780873896245
Format: Soft Cover
Pages: 232
Publisher: ASQ
Year: 2004
Availability: Out of Stock
  • Description
  • Contents

The challenges of a globalized market, increasing customer demands, and changing technologies are making business more complicated and leaving employees feeling overwhelmed. Many feel that this work overload is an unfortunate side effect of success, and one that cannot be avoided. Work Overload: Redesigning Jobs to Minimize Stress and Burnout not only argues that this is entirely untrue, but sets forth a clear and easy to follow guideline for overcoming and then preventing work overload in any business. Renowned best-selling author Frank M. Gryna reasons that much of work overload is due to the waste and the inherent ineffectiveness found in most every position. Gryna maintains that overload is a failure in the design of the work, not the worker. To eliminate and ultimately prevent overload, we must find the areas of waste, eliminate them, and then use the resources that have been freed up to prevent overload from happening again. This is not a psychological book intended to motivate employees to love their job, handle stress, and be more productive. Rather it is intended to create a real system that is more effective and less overwhelming for the employees. Gryna also tackles the issue of getting buy-in from upper management, which is crucial for any successful organizational change.


Chapter 1: How Serious is the Work Overload Issue?
Chapter 2: Causes of Work Overload
Chapter 3: Why Study Waste in a Process
Chapter 4: Redesign Work at the Process Level to Eliminate Work Overload
Chapter 5: How Do the Mental Demands of Work Contribute to Work Overload
Chapter 6: Redesign Work at the Job Level
Chapter 7: How Do We Match Work to People
Chapter 8: Participation and Empowerment of Employees to Reduce Work Overload
Chapter 9: How Can Middle Managers Handle Work Overload in Daily Operations
Chapter 10: Role of Upper Management in Work Overload
Chapter 11: Work and Family Issues in Work Overload
Chapter 12: What Do We Do Next?


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