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Zero Defect Zero Effect is a maturity assessment and certification model launched by Ministry of MSME, Government of India for micro, small and medium enterprises enabling them to produce defect-free quality products from pollution-free processes at globally competitive prices without making any adverse impact on the environment. A progressive initiative to support 'Make in India' mission for sustainable development of country. The purpose of this book is to facilitate industrial managers understand the basic concepts of ZED, make self-assessment of their operations and improve process capability and people competence to produce and deliver products and services with Zero Defect Zero Effect.
