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ASQ

Total Book : 322
 

Customer Satisfaction Research Management

Author: Derek Allen
ISBN: 0873895932 / 9780873895934
Year: 2004
Availability: Out of Stock
Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thin...
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List Price: $ 66

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Customer Satisfaction Toolkit for ISO 9001:2000

Author: Sheila Kessler
ISBN: 0873895592 / 9780873895590
Year: 2003
Availability: Out of Stock
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to the...
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List Price: $ 31.50

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Customer-Driven Healthcare : QFD for Process Improvement and Cost Reduction

Author: Ed M.D. Chaplin, John Terninko
ISBN: 0873894715 / 9780873894715
Year: 2000
Availability: Out of Stock
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List Price: $ 75

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Data Quality : Dimensions, Measurement, Strategy, Management, and Governance

Author: Rupa Mahanti
ISBN: 0873899776 / 9780873899772
Year: 2019
Availability: Out of Stock
Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, whi...
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List Price: $ 135

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Decision Process Quality Management

Author: Mawby, William D.
ISBN: 0873896335 / 9780873896337
Year: 2005
Availability: In Stock
There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement – and that is the decision making process. Some d...
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List Price: $ 30
Our Price: ` 1900
 

Defining and Analyzing a Business Process : A Six-Sigma Pocket Guide

Author: Jeffrey N., Lowenthal
ISBN: 0873895517 / 9780873895514
Year: 2003
Availability: Out of Stock
Many references on Six Sigma stress the importance of defining processes. All too often, practitioners on a Six Sigma project rely on flowcharts for this crucial step. Unfortunately, flowcharts only...
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List Price: $ 28

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Design for Six Sigma as Strategic Experimentation, (With CD-ROM)

Author: Cook, H.E.
ISBN: 0873896548 / 9780873896542
Year: 2005
Availability: In Stock
Design for Six Sigma as Strategic Experimentation develops a practical, science-based methodology for guiding the product realization process for highly-competitive markets. Forecasts of cash flow, ...
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List Price: $ 89.25
Our Price: ` 5300
 

Design of Experiments with Minitab, (With CD-ROM)

Author: Mathews, Paul
ISBN: 0873896378 / 9780873896375
Year: 2004
Availability: Out of Stock
Most of the classic DOE books were written before DOE software was generally available, so the technical level that they assumed was that of the engineer or scientist who had to write his or her own...
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List Price: $ 148
Discount: 10%
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Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

Author: Caroline Fisher and James Schutta
ISBN: 0873895851 / 9780873895859
Year: 2003
Availability: Out of Stock
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and h...
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List Price: $ 47.25

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Development of FDA-Regulated Medical Products : A Translational Approach, 2nd Edition

Author: Elaine Whitmore
ISBN: 0873898338 / 9780873898331
Year: 2012
Availability: Out of Stock
Translating promising discoveries and innovations into useful, marketable medical products demands a robust process to guide nascent products through a tangle of scientific, clinical, regulatory, ec...
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List Price: $ 75
Discount: 10%
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Do It Right the Second Time : Benchmarking Best Practices in the Quality Change Process, 2nd Edition

Author: Peter Merrill
ISBN: 0873897331 / 9780873897334
Year: 2009
Availability: Out of Stock
Failure of a quality initiative, either in part or in whole, can happen to any organization. What differentiates successful organizations is that they learn from their failures and do it right the s...
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List Price: $ 49
Discount: 10%
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Effective Implementation of an ISO 50001 Energy Management System (EnMS)

Author: Marvin T. Howell
ISBN: 0873898729 / 9780873898720
Year: 2014
Availability: In Stock
You may wonder, “Why do we need ISO 50001 EnMS when we have already implemented ISO 14001 Environmental Management (EMS)?” Energy is part of an EMS. Energy is an aspect that is nonrenewa...
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List Price: $ 80
Our Price: ` 4000
 

Effective Implementation of ISO 14001

Author: Block, Marilyn R.
ISBN: 0873896882 / 9780873896887
Year: 2007
Availability: Out of Stock
Revision of ISO 14001, Environmental management systems – Specification with guidance for use has generated questions among those responsible for implementing new environmental management syst...
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List Price: $ 121

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Enterprise Process Mapping : Integrating Systems for Compliance and Business Excellenc,(With CD-ROM)

Author: Charles G. Cobb
ISBN: 0873896432 / 9780873896436
Year: 2005
Availability: Out of Stock
Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that i...
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List Price: $ 71
Discount: 10%
Our Price: $ 63.90

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Environmental Management Quick and Easy:Creating an Effective ISO 14001 EMS in Half the Time(WithCD)

Author: Joe Kausek
ISBN: 0873897056 / 9780873897051
Year: 2007
Availability: Out of Stock
The design and implementation of an ISO 14001 environmental management system (EMS) need not be complicated or costly, and this book focuses on getting a basic yet effective EMS in place with minima...
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List Price: $ 119

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Everyday Excellence: Creating a Better Workplace through Attitude, Action, and Appreciation

Author: Clive Shearer
ISBN: 0873896734 / 9780873896733
Year: 2006
Availability: Out of Stock
Everyday Excellence looks at the core of quality—people. If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they don&...
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List Price: $ 51

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Failure Mode and Effect Analysis : FMEA from Theory to Execution, 2nd Edition (With CD-ROM)

Author: D.H. Stamatis
ISBN: 0873895983 / 9780873895989
Year: 2003
Availability: Out of Stock
This is the comprehensive guide on failure mode and effect analysis (FMEA) and is excellent for professionals with any level of understanding. Renown author D.H. Stamatis explains the process of co...
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List Price: $ 84

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Failure Mode and Effects Analysis (FMEA) for Small Business Owners and Non-Engineers : Determining and Preventing What Can Go Wrong

Author: Marcia M. Weeden
ISBN: 0873899180 / 9780873899185
Year: 2015
Availability: Out of Stock
This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others w...
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List Price: $ 50

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Finding the Leader in You: A Practical Guide to Expanding Your Leadership Skills

Author: Anton G., Camarota
ISBN: 0873896300 / 9780873896306
Year: 2004
Availability: Out of Stock
Are great leaders born or made? There is no doubt of the effect a strong leader can have on an organization, but how one becomes a great leader is still a matter of much debate. The true answer to t...
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List Price: $ 36.75

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Food Processing Industry Quality System Guidelines

Author: ASQ Food, Cosmetic Division, Drug
ISBN: 0873893905 / 9780873893909
Year: 1998
Availability: Out of Stock
These quality system guidelines can help you better understand the complex issues involved in providing safe, quality foods, and to deal with competitive international pressures that are changing th...
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List Price: $ 33

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From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement

Author: David W. Hutton
ISBN: 0873894731 / 9780873894739
Year: 2000
Availability: Out of Stock
It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve thei...
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List Price: $ 52

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From Quality to Business Excellence: A Systems Approach to Management

Author: Charles Cobb
ISBN: 0873895789 / 9780873895781
Year: 2003
Availability: Out of Stock
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumpi...
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List Price: $ 68

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Full-Cycle Corrective Action : Managing for Quality and Profits

Author: Thomas M. Cappels
ISBN: 0873892291 / 9780873892292
Year: 1994
Availability: Out of Stock
This book takes the philosophy of TQM one step further by including the financial community in the process from the beginning and integrating recoginition of cost at each step of the process. This h...
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List Price: $ 35
Discount: 15%
Our Price: $ 29.75

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Fundamental Concepts for the Software Quality Engineer

Author: Sue Carroll, Taz Daughtrey
ISBN: 8122431070 / 9788122431070
Year: 2010
Availability: Out of Stock
This book provides selected articles gathered from the last five volumes of Software Quality Professional (SQP), a peer-reviewed quarterly publication applying quality principles to the development ...
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List Price: ` 399

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Fundamental Concepts of Quality Improvement

Author: Melissa G. Hartman
ISBN: 0873895258 / 9780873895255
Year: 2002
Availability: Out of Stock
For decades, organizations around the world have been using quality concepts and practices to improve performance and increase productivity. Now as other organizations strive to achieve similar resu...
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List Price: $ 59

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