Author: Derek Allen ISBN: 0873895932 / 9780873895934 Year: 2004 Availability: Out of Stock
Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thin...
Author: Sheila Kessler ISBN: 0873895592 / 9780873895590 Year: 2003 Availability: Out of Stock
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to the...
Author: Rupa Mahanti ISBN: 0873899776 / 9780873899772 Year: 2019 Availability: Out of Stock
Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, whi...
Author: Mawby, William D. ISBN: 0873896335 / 9780873896337 Year: 2005 Availability: In Stock
There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement – and that is the decision making process. Some d...
Author: Jeffrey N., Lowenthal ISBN: 0873895517 / 9780873895514 Year: 2003 Availability: Out of Stock
Many references on Six Sigma stress the importance of defining processes. All too often, practitioners on a Six Sigma project rely on flowcharts for this crucial step. Unfortunately, flowcharts only...
Author: Cook, H.E. ISBN: 0873896548 / 9780873896542 Year: 2005 Availability: In Stock
Design for Six Sigma as Strategic Experimentation develops a practical, science-based methodology for guiding the product realization process for highly-competitive markets. Forecasts of cash flow, ...
Author: Mathews, Paul ISBN: 0873896378 / 9780873896375 Year: 2004 Availability: Out of Stock
Most of the classic DOE books were written before DOE software was generally available, so the technical level that they assumed was that of the engineer or scientist who had to write his or her own...
Author: Caroline Fisher and James Schutta ISBN: 0873895851 / 9780873895859 Year: 2003 Availability: Out of Stock
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and h...
Author: Elaine Whitmore ISBN: 0873898338 / 9780873898331 Year: 2012 Availability: Out of Stock
Translating promising discoveries and innovations into useful, marketable medical products demands a robust process to guide nascent products through a tangle of scientific, clinical, regulatory, ec...
Author: Peter Merrill ISBN: 0873897331 / 9780873897334 Year: 2009 Availability: Out of Stock
Failure of a quality initiative, either in part or in whole, can happen to any organization. What differentiates successful organizations is that they learn from their failures and do it right the s...
Author: Marvin T. Howell ISBN: 0873898729 / 9780873898720 Year: 2014 Availability: In Stock
You may wonder, “Why do we need ISO 50001 EnMS when we have already implemented ISO 14001 Environmental Management (EMS)?” Energy is part of an EMS. Energy is an aspect that is nonrenewa...
Author: Block, Marilyn R. ISBN: 0873896882 / 9780873896887 Year: 2007 Availability: Out of Stock
Revision of ISO 14001, Environmental management systems – Specification with guidance for use has generated questions among those responsible for implementing new environmental management syst...
Author: Charles G. Cobb ISBN: 0873896432 / 9780873896436 Year: 2005 Availability: Out of Stock
Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that i...
Author: Joe Kausek ISBN: 0873897056 / 9780873897051 Year: 2007 Availability: Out of Stock
The design and implementation of an ISO 14001 environmental management system (EMS) need not be complicated or costly, and this book focuses on getting a basic yet effective EMS in place with minima...
Author: Clive Shearer ISBN: 0873896734 / 9780873896733 Year: 2006 Availability: Out of Stock
Everyday Excellence looks at the core of quality—people. If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they don&...
Author: D.H. Stamatis ISBN: 0873895983 / 9780873895989 Year: 2003 Availability: Out of Stock
This is the comprehensive guide on failure mode and effect analysis (FMEA) and is excellent for professionals with any level of understanding. Renown author
D.H. Stamatis explains the process of co...
Author: Marcia M. Weeden ISBN: 0873899180 / 9780873899185 Year: 2015 Availability: Out of Stock
This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others w...
Author: Anton G., Camarota ISBN: 0873896300 / 9780873896306 Year: 2004 Availability: Out of Stock
Are great leaders born or made? There is no doubt of the effect a strong leader can have on an organization, but how one becomes a great leader is still a matter of much debate. The true answer to t...
Author: ASQ Food, Cosmetic Division, Drug ISBN: 0873893905 / 9780873893909 Year: 1998 Availability: Out of Stock
These quality system guidelines can help you better understand the complex issues involved in providing safe, quality foods, and to deal with competitive international pressures that are changing th...
Author: David W. Hutton ISBN: 0873894731 / 9780873894739 Year: 2000 Availability: Out of Stock
It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve thei...
Author: Charles Cobb ISBN: 0873895789 / 9780873895781 Year: 2003 Availability: Out of Stock
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumpi...
Author: Thomas M. Cappels ISBN: 0873892291 / 9780873892292 Year: 1994 Availability: Out of Stock
This book takes the philosophy of TQM one step further by including the financial community in the process from the beginning and integrating recoginition of cost at each step of the process. This h...
Author: Sue Carroll, Taz Daughtrey ISBN: 8122431070 / 9788122431070 Year: 2010 Availability: Out of Stock
This book provides selected articles gathered from the last five volumes of Software Quality Professional (SQP), a peer-reviewed quarterly publication applying quality principles to the development ...
Author: Melissa G. Hartman ISBN: 0873895258 / 9780873895255 Year: 2002 Availability: Out of Stock
For decades, organizations around the world have been using quality concepts and practices to improve performance and increase productivity. Now as other organizations strive to achieve similar resu...
